Thank you for shopping at curtisshoesstore.com. We are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a transparent refund and return policy. Please read the refund terms below carefully to understand our return and refund process.
Return and Refund Policy Overview We accept returns and refund requests for products that meet the following conditions:
The product is unused and in its original packaging and tags intact.
Items must be returned within 30 days of receipt. Some products may not be eligible for the return policy. Please refer to the order details page for specific products.
How to Request a Return If you wish to request a return, please follow the steps below:
Contact Customer Support: Before returning any product, please contact our Customer Service Team by emailing curtiswilson@curtisshoesstore.com and provide the order number, reason for return and relevant photos (if applicable).
Return Authorization: We will review your request after receiving your return request and respond to you within 2-3 business days. Once approved, you will receive a return address and further return instructions.
Return Shipping: Customers are responsible for the shipping costs of returns unless we sent the wrong item or the product is defective. If the return is due to quality issues, please keep the shipping receipt and we will refund the shipping costs after confirmation.
Refund Process You will be notified once we have received and inspected your return. Eligible returns will be refunded as follows:
Payment method refund: Refunds will be made to your original payment method (e.g. credit card, PayPal, etc.). Please note that refund processing may take 5-10 business days, depending on your payment provider.
Partial Refund: If the product has obvious signs of use or is missing accessories or original packaging, we may make corresponding deductions from the refund amount.
Exchange Policy If you need to exchange, please follow the return process. We currently do not provide direct exchange services, so you will need to return the original product and place an order for a new one. The shipment of exchanged products needs to be processed based on the inventory availability of the new order.
Return Address Once your return request is approved, we will provide you with a specific return address and return details. Please do not send items directly to our website office address without authorization, otherwise your refund may not be processed.
Damaged or Wrong Shipments If the goods you received are of any quality problems, damaged or not as ordered, please contact us within 7 days of receiving the goods.
Order Cancellation You can cancel your order at any time before the goods are shipped and receive a full refund. If the goods have been shipped, you will need to wait until you receive the goods before requesting a return and follow our return process.
Contact Us If you have any questions about our refund policy or need further assistance, please feel free to contact us: Email: curtiswilson@curtisshoesstore.com
