Welcome to curtisshoesstore.com, where we take providing you with quality service and a clear and transparent shopping experience very seriously. Below are answers to frequently asked questions about our website and the relevant terms and conditions. If you have any further questions, please feel free to contact us.
How do I place an order on curtisshoesstore.com? Browse our website, select the items you like, choose the appropriate size and color, and click “Add to Cart”. Once you have completed your purchase, go to the shopping cart page, click “Checkout” and fill in your payment and shipping information. Once you have confirmed your order, you will receive a confirmation email with the order details.
What are the payment methods? We accept the following payment methods:
Credit and debit cards (Visa, Mastercard, American Express, etc.) PayPal Apple Pay Other listed payment methods All payment information is transmitted through a secure encrypted channel to ensure your payment security.
How do I modify or cancel my order? If you would like to modify or cancel your order after placing it, please contact our customer service team as soon as possible. We will try to process it for you before the order is shipped. However, if the order has been shipped, you can return the goods according to our Return Policy after receiving the goods.
What is the shipping time and delivery method? We usually ship within 1-3 business days after the order is confirmed. The delivery time depends on your delivery address and the delivery method you choose. Standard delivery time is generally 5-7 business days, and you can also choose expedited delivery service. You will receive an email with tracking information after shipment so that you can keep updated with the status of your order.
Is international delivery supported? Currently, curtisshoesstore.com supports international delivery to many countries and regions. Shipping costs and estimated delivery times vary depending on different countries. Please check the specific costs and shipping options at checkout.
How to return or exchange?
Please contact our customer service team as soon as possible after receiving the goods to request a return or exchange and follow the return process. The shipping costs of returned goods are usually borne by the customer, unless the return is due to damaged goods or wrong goods.
What should I do if I receive damaged goods or wrong goods? If the item you received is damaged or not as ordered, please contact us within 7 days of receiving it. Please keep all packaging and damaged items as proof.
When will my refund be credited to your account? Once we have received and inspected your return, your refund will be processed within 5-10 business days and will be credited to your original payment method. The exact time frame may vary depending on your payment provider.
How do I track my order? Once your order has been shipped, you will receive an email with your order tracking number. You can use the tracking number to check the delivery progress in real time on our logistics partner’s website.
How do I contact us? If you have any questions or need assistance, you can contact us at:
