Welcome to curtisshoesstore.com. We are committed to providing our customers with fast and reliable shipping services to ensure that you receive your ordered items as quickly as possible. Below are our website’s shipping terms and policies. Please read them carefully to ensure that you understand all the information about the shipping process.
Shipping Processing Time All orders will be processed and shipped within 1-3 business days after the order is confirmed. Please note that orders are not processed and shipped on weekends and holidays. In the event of unexpected circumstances (such as force majeure, bad weather, etc.), the shipment may be delayed. We will try to notify you of any delays by email or SMS.
Shipping Options We offer customers a variety of shipping options, depending on your shipping address and order amount. Common shipping options include:
Standard Shipping: Generally 5-7 business days, suitable for domestic orders. Expedited Shipping: Generally 2-3 business days, suitable for customers who want to receive their orders quickly. International Shipping: The specific time varies depending on the destination country, usually 7-14 business days. At checkout, you can choose the appropriate shipping method according to your needs, and the relevant fees will be displayed when you select it.
International Shipping curtisshoesstore.com offers international shipping. Here are some things to note about international orders:
Shipping costs are calculated based on the destination country and the weight of the package, and the specific costs are displayed at checkout. The country you are shipping to may impose customs duties, import taxes, or other fees on your package. These costs are the responsibility of the recipient, and curtisshoesstore.com is not responsible for paying or calculating such costs on your behalf. It is recommended that you check with your local customs department to understand the relevant regulations before placing an order. International orders will have different shipping times depending on the logistics services in different countries and regions, and are generally 7-14 business days. Some remote areas may take longer.
Order Tracking All shipped orders will be generated with a tracking number. After shipping, you will receive an email with tracking information, and you can use the tracking number to track the status of your order at any time.
If you have not received your order 48 hours after the estimated delivery date, please contact customer service for assistance. There may be a delay in tracking information updates, especially when the order is shipped internationally.
Shipping Costs Standard Shipping: Depending on the order value and shipping destination, you may enjoy free standard shipping or pay a small shipping fee. Specific shipping costs will be displayed at checkout. Expedited Shipping: Expedited shipping services require additional charges and are calculated at checkout based on the weight of the order, the destination, and the speed of delivery. International Shipping: Shipping costs for international orders are calculated based on the destination country and the weight of the package, and the costs are displayed at checkout.
Shipping Restrictions Some countries or regions may have import restrictions on specific products, or cannot deliver to the specified address due to logistics service limitations. If your order is restricted, our customer service team will contact you to discuss other arrangements.
Wrong Address or Non-Delivery Please ensure that you provide an accurate delivery address. curtisshoesstore.com is not responsible if the package cannot be delivered due to the wrong address you provided. If the package is returned to us due to no one signing for it or the address is incorrect, we will contact you to arrange for re-delivery, but you may need to pay additional shipping costs.
Damaged or Lost Packages If you find that the product is damaged when you receive the package, please contact our customer service within 7 days and provide relevant photos and information. We will assist you to resolve the problem and may arrange a refund or exchange for you. If the package is lost during transportation, please contact us immediately and we will communicate with the logistics company and solve the problem for you as soon as possible.
Order Cancellation Once the order is shipped, it cannot be cancelled. If you want to cancel the order, please contact us as soon as possible before the order is shipped. If the order has been shipped, you can apply for a return after receiving the goods and process it according to our Refund Policy.
Contact Us If you have any questions or need help with our shipping policy, please contact us at the following methods: Email: curtiswilson@curtisshoesstore.com
